Using the Comment Templates feature
What are 'Comment Templates' and how do I use them?
Comment Templates are a feature that allows you to add rapid replies to discussions without having to enter text manually into the comment box. Simply select a reply from the 'selector’ when creating a comment in a discussion thread (you have a choice of standard replies created for the property or your own personal templates) and once selected, the comment box will be populated with the text contained in the template. Once selected, just click on 'Comment' and your comment template will be added to the discussion - it's so easy!
Where can I create or manage my own Comment Templates?
The ability to create and manage comment templates has been removed from the application. However, any 'historical' comment templates created at hotel level or by an individual user are still available to be used in conversations as described in the section above,